This section provides an overview of our Terms of Service, explaining their purpose and importance. By understanding these terms, you can better navigate our platform and make most of the services we offer.

FirmLink Terms of Service

Effective: 07 October 2024

1. Introduction

Welcome to FirmLink. By using our website or services, you agree to the following terms and conditions (“Terms”). These Terms govern your use of our platform, which provides AI-driven legal assistance, document templates, and a solicitor referral service. If you do not agree to these Terms, you must not use our services.

2. Our Services

FirmLink provides AI-driven legal support tools to assist users with general legal information, customisable document templates, and a solicitor referral system. The AI tools offer initial guidance but do not replace the advice of a qualified solicitor. The referral system connects you with solicitors for formal legal representation, but we do not participate in the solicitor-client relationship.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age.
• Use the services for lawful purposes.
• Agree to these Terms.

4. User Account and Security

You may need to create an account to access certain services. You are responsible for keeping your login credentials secure. If you believe your account has been compromised, notify us immediately.

5. User Responsibilities

Users must ensure that the information provided to FirmLink is accurate and up-to-date. You are responsible for your interactions with solicitors you are referred to via our platform.

6. No Legal Advice

The content and tools provided by FirmLink are for informational purposes only and do not constitute formal legal advice. While we strive to ensure the accuracy of the AI outputs and document templates, FirmLink is not liable for any actions taken based on the information provided through its services. Always consult with a qualified solicitor for advice tailored to your circumstances.

7. Referrals to Solicitors

When you are referred to a solicitor through our platform, the contractual relationship is solely between you and the solicitor. FirmLink is not responsible for the advice, actions, or services provided by solicitors. Any disputes should be resolved directly with the solicitor.

8. Limitation of Liability

To the maximum extent permitted by law, FirmLink and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the services, including:

• Inaccuracies in AI-generated content or document templates.
• Delays in receiving legal guidance or solicitor referrals.
• Miscommunications or unsatisfactory outcomes with referred solicitors.

9. Indemnification

You agree to indemnify and hold FirmLink, its affiliates, employees, and partners harmless from any claims, damages, losses, or liabilities, including legal fees, arising out of your use of the platform, violation of these Terms, or interactions with referred solicitors.

10. Intellectual Property

All content, trademarks, and technologies on the FirmLink platform are owned by or licensed to FirmLink. You are granted a non-exclusive, non-transferable license to use the services, but you may not reproduce, distribute, or create derivative works without express permission.

11. Termination

We reserve the right to suspend or terminate your access to the services at any time for violating these Terms, or if we believe it is necessary to protect our platform, users, or third parties.

12. Data Privacy

Our use of personal data is governed by our Privacy Policy, which outlines how we collect, store, and use user data. By using the platform, you consent to the data practices described in the Privacy Policy.

13. Third-Party Links

FirmLink may contain links to third-party websites or services. We are not responsible for the content or practices of these external sites. Use them at your own risk.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any legal disputes must be resolved through the courts of England and Wales.

15. Disclaimer

FirmLink is provided on an “as is” and “as available” basis. We make no warranties, express or implied, about the reliability or availability of the platform, nor do we guarantee that the services will meet your specific requirements.

16. Changes to the Terms

We may update these Terms from time to time. Any changes will be effective when posted on the website. By continuing to use the services after changes are posted, you agree to the revised Terms.

17. Contact Information

For any questions or concerns regarding these Terms, you can reach us at info@firm-link.com.